The Commons
Overview
Strategic design consulting to The Commons. Developing their product backlog and Service Design strategy as they scale from 2 to 5 locations. As well as defining product experience for their custom CRM and their native app.
Responsibilities
Working with The Commons Leadership team to:
- Map out current operational processes
- Conduct pain point cause analysis
- Develop a Strategic Roadmap
- Develop a Product Development Roadmap
- Design new features for The Commons native app
Design Process
At the beginning of this process we worked through a backlog of customer complaints with The Commons owners and operational leads. This foundational work set the strategic backlog and determined where I would spend my effort for the coming months.
Our strategic backlog was documented on Trello and broken up into operational, change and product activity.
The Commons native app became the main focus of our work. Particularly, ways that we could leverage it to generate revenue for the business by allowing customers to purchase room booking credits.
I worked closely with the CEO and a full stack engineer to design a feature backlog that would fill the 2019 product backlog. All designs were component based and ready for production, linked to user stories on Trello.
Outcomes
The following is a breakdown of our deliverables
- The Commons strategic roadmap for 2019
- Meeting rooms booking feature
- The Commons credits and transactions feature
- Profile page redesign
- Messaging and chat redesign
- Complaint lodgement feature
- Space management feature.
On reflection
The team at The Commons truly cares about their people, their customers and their community. It was an absolute pleasure to work with them and to see how much can be achieved in a short time working with people that are not afraid to place the customer at the centre of what they do.